MOSAICO
Multimedia and interactive app for trade shows and sales networks

MOSAICO is a system that allows you to create multimedia and interactive apps, ideal for online and offline corporate presentations and catalogs.

With MOSAICO, you can show your customers texts, images, videos, presentations, brochures, technical manuals in PDF format, 3D models, and more, customized with innovative, usable graphics that are in line with your company’s image and brand.

MOSAICO is compatible with Windows PCs, Android and iOS tablets and smartphones, touch screens, and trade show touch screen kiosks.

Your sales network can use MOSAICO anywhere in the world, without a Wi-Fi connection, saving on connection costs during travel, trade shows, and events. At the same time, when connected to the network, they can download updates for new products and services to show.

MOSAICO is the ideal solution for companies that want to create a strong digital presence and offer their customers a unique and engaging experience.

1 General Features

These instructions cover how to install, access and update the Mosaic app. They do not cover the specific features and possibilities listed below.

Multimedia Image galleries, videos, pdfs, 3D models, etc.	Customised graphics UX, graphical interface, responsive design	Categorisation Organise and link content to multiple taxonomies
Search Tools Choose which tool is most suitable: free text search, advanced search, guided search with filters	Playlist Organise videos into playlists and loop video in playback	Lead generation Online and offline forms to organise and keep track of contact requests
Saring Send links via email, WhatsApp and other apps installed on the device	Restricted content Give access to content based on role e.g. commercial, customer, distributor…	Customisation Create interactive presentations of your software, organise courses, imagine a unique app
MOSAICO Windows .exe offline For desktop and laptop PCs, touch screens and totems with Windows operating systems	MOSAICO App Android .apk Offline For Tablets, Smartphones touch screens and totems with Android operating systems	MOSAICO App iOS Offline For iPad and iPhone

2 Web App

The web version of the app is accessible via a browser at the web address provided to you. To log in, you must use the credentials (username and password) you have received.

There is no need to install an app and the content is always up-to-date.

Double authentication may be required. The browser can save passwords for easier access the next time.

3 PC Windows App

3.1 System Requirements

• Processor: Intel®, ARM or AMD multicore (2 GHz or more powerful with SSE 3.0 or later) with 64-bit support
• Operating system: Windows 10 or later
• RAM: 8 GB or higher
• Graphics card: GPU with DirectX 12 (feature level 12_0 or higher) and at least 1.5 GB GPU memory and GPU less than 7 years old
• Optimum monitor resolution: 1920 x 1080

3.1.1 Device memory

Make sure you have enough disk space on your computer to accommodate the app: 20 GB or more depending on the total size of the content expected in the app.

To check the total disk space left on your Windows 10 device or higher, select “File Explorer” on the taskbar, then “This PC” on the left.
The available disk space will be displayed in ‘Devices and Drives‘.

3.1.2 Ethernet or Wi-Fi connection

To download the app and its contents, make sure you are connected to an Ethernet or Wi-Fi connection with no download limit (no hotspot connections).
After downloading the content, you will be able to access all the content of the app without being connected to the Internet.

3.2 Download and installation

Access the provided .exe link from a browser to download the Windows executable. After downloading, run the file by double-clicking the downloaded .exe file.
Windows Defender may ask for confirmation before running the app. In this case, select ‘More information‘ and then ‘Run anyway‘.
Do not interrupt the installation process. When finished, the app will be opened automatically.

3.3 First Opening

Warning

We recommend downloading all content the first time you start the app (to ensure that it works offline afterwards). For this reason, it is a good idea to start the app unhurriedly, when you have enough time to download content without the urgency to switch off your PC. If this procedure is interrupted, offline operation is not always guaranteed.

The time required for downloading varies depending on the quantity of files to be downloaded and the quality of your connection.

1. Log in with your login credentials. Authentication is only required when using, restoring or updating the app for the first time.
2. Open the settings by clicking on the icon and press ‘OK‘ to confirm
3. Press ‘Update Contents‘ to start the first download. Wait for the download process to finish.

At the end of the procedure, the download screen will automatically close and you will return to the app’s home screen.

3.4 Settings

3.4.1 Content Update

When using the app with an Internet connection, the icon above the Settings button will indicate when content updates are available. It is recommended to download updates when you are connected to a stable connection and have some time available.
To start the updates

1. Click on the   icon
2. Accept with ‘OK‘ access to settings
3. Click on the “Update Contents“ button

The download mode will start. At the end of the procedure, the download mode will close automatically.

3.4.2 Delete Files and Restore

Warning

Restoring involves deleting all files and logging out of the app.

The ‘Delete Files and Restore‘ button can be used for the following:

• Log out
• Change user
• Delete all files of the app from your device
• Restore the app after a crash or unexpected error

To complete the restore procedure and access the app again, you will need to log in with your credentials and download all files again. See 3.4.1 for more information.

3.4.3 Full Screen Display

Click on the “Full Screen / Windows (F11)” button to open the app in full screen.

3.4.4 Close App

Button to close the app.

3.5 Uninstall

• In the task bar of your PC, type ‘Control Panel’ in the search and select it in the results.
• Select ‘Programmes’ > ‘Programmes and Features’.
• Hold or right-click the app and select ‘Uninstall’.

4 Android App

4.1 System Requirements

A version of Android 5.1 (Lollipop) or later is required.

4.1.1 Device memory

Make sure you have enough space to accommodate the app: 20 GB or more depending on the overall size of the content in the app.

1. Open device settings (tablet/smartphone).
2. Tap on “Storage and USB“.
3. You will be directed to the Storage screen where you will find an indication of the available space on the device.

4.1.2 Wi-Fi Connection

To download the app and its contents, make sure you are connected to an Ethernet or Wi-Fi connection with no download limit (no hotspot connections). After downloading the content, you will be able to access all the content of the app without being connected to the Internet.

You are connected to a Wi-Fi network if the icon appears in the top right-hand corner of your device. If this icon does not appear, contact someone who can help you connect your device to a Wi-Fi network. For more information, consult the settings of the device you are using.

4.2 Download and Installation

Access the provided .apk link from Chrome browser – recommended – or other browser.
On the Chrome browser, the .apk file will be downloaded automatically. Open it directly after downloading, or via the Download screen.

Click ‘Install‘ to proceed with the app installation, wait for it to complete, and then click ‘Open‘ to start the app:

4.3 First Opening

Warning

We recommend downloading all content the first time you start the app (to ensure that it works offline afterwards). For this reason, it is a good idea to start the app unhurriedly, when you have enough time to download content without the urgency to switch off the device. If this procedure is interrupted, offline operation is not always guaranteed.

The time required for downloading varies depending on the quantity of files to be downloaded and the quality of your connection.

1. When opening, click “Allow” to give all required permissions
2. Log in with your login credentials. Authentication is only required for: first time use, restoring and updating the app.
3. Open the settings and start downloading all content
   1. Open the settings by clicking on the  icon and press “OK” to confirm
      
   2. Press “Update Contents” to start the first download
   3. Wait for the download procedure to finish.
      At the end of the procedure, the download screen will close automatically and you will return to the app’s home screen.

4.4 Settings

4.4.1 Content Update

When using the app with an Internet connection, the icon above the Settings button will indicate when content updates are available. It is recommended to download updates when you are connected to a stable connection and have some time available.
To start the updates:

1. Click on the    icon
2. Accept with “OK“ access to settings
3. Click on the “Update Contents” button

The download mode will start. At the end of the procedure, the download mode will close automatically.

4.4.2 Delete Files and Restore

Warning

Restoring involves deleting all files and logging out of the app.

The “Delete Files and Restore” button can be used for the following:

• Log out
• Change user
• Delete all files of the app from your device
• Restore the app after a crash or unexpected error

To complete the restore procedure and access the app again, you will need to log in with your credentials and download all files again. For more information, please refer to 4.4.1.

4.4.3 Close App

Button to hide the app window, without closing it.

4.5 Uninstall

Press and hold the app icon on the device screen. After a few seconds the icon will start to move, select the ‘Uninstall‘ button. Confirm if necessary.

5 iOS App

5.1 Before you start

5.1.1 System Requirements

A version of iOS 13 or later is required.

5.1.2 Device memory

Make sure you have enough space to accommodate the app: 20 GB or more depending on the overall size of the content expected in the app.

To check the available space on your device

1. Open the ‘Settings‘ app.
2. Scroll down and tap ‘General‘.
3. Tap on “iPhone Space” or “iPhone Storage“: here you will see an overview of the available space and how much space is used by various app categories.

5.1.3 Wi-Fi Connection

To download the app and its contents, make sure you are connected to an Ethernet or Wi-Fi connection with no download limit (no hotspot connections). After downloading the content, you will be able to access all app content without being connected to the Internet.

You are connected to a Wi-Fi network if the icon appears in the top right-hand corner of your device. If this icon does not appear, contact someone who can help you connect your device to a Wi-Fi network. For more information, consult the settings of the device you are using.

5.2 Download and Installation

Access the link provided apps.apple.com/… from Safari.
Safari will ask you to proceed by opening the page in ‘App Store‘. Confirm.

 

Click “Open” to proceed with installing the app, wait for it to complete, and then click “Open” to start the app:

5.3 First opening

Warning: We recommend that you download all content the first time you start the app (to ensure that it then works offline). For this reason, you should start the app without haste, when you have enough time to download the content: if this process is interrupted, offline operation is not always guaranteed.
The time for downloading may vary depending on the amount of files to be downloaded and the quality of your connection.

1. Please log in with your access credentials. Authentication is only required when using, restoring and updating the app for the first time.
2. Open the settings and start downloading all content
   1. Open the settings by clicking on the icon and press “OK“ to confirm
      
      
   2. Press “Update Contents” to start the first download Wait for the download procedure to finish.
      
   3. At the end of the procedure, the download screen will close automatically and you will return to the start screen of the app.

5.4 Settings

5.4.1 Content Update

When using the app with an Internet connection, the icon above the Settings button will indicate when content updates are available. It is recommended to download updates when you are connected to a stable connection and have some time available.

To start the updates:

1. Click on the   icon
2. Accept with “OK” access to settings
3. Click on the “Update Contents” button

The download mode will be started. At the end of the procedure, the download mode will close automatically.

5.4.2 Delete Files and Restore

Warning

Restoring involves deleting all files and logging out of the app.

The “Delete Files and Restore” button can be used for the following:

• Log out
• Change user
• Delete all files of the app from your device
• Restore the app after a crash or unexpected error

To complete the restore procedure and access the app again, you will need to log in with your credentials and download all files again. For further information, please refer to 5.4.1.

5.5 Uninstalling

Press and hold the app icon on the device screen until an on-screen menu appears, select the “Remove App” button. Confirm with “Delete App” to remove all app data and free up occupied space.