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It doesn’t matter what kind of website you have, if you do not have forms that let people contact you, you are not making the most of your website. I would go so far as to suggest that every page on your website ought to have some kind of form. And once visitors complete and submit their form there MUST be a success message.
Here are four examples of simple success messages:
Your message has been successfully sent. We will contact you very soon!
You are very important to us, all information received will always remain confidential. We will contact you as soon as we review your message.
We appreciate that you’ve taken the time to write us. We’ll get back to you very soon. Please come back and see us often.
We have received your enquiry and will respond to you within 24 hours. For urgent enquiries please call us on one of the telephone numbers below.
These thank you messages are not very inspiring at all. The reason is that they don’t give a specific answer, they are vague. Very soon when? Why should I come back and see you often? You will respond within 24 hours with what?
Success messages can go further. Good messages don’t just end the form submittal process: they help the user make sure that the form was completed correctly. Here are a few examples:
We have sent a verification email to the address you used when you filled in the form.
Follow these simple steps:
Your Service Request Form will be reviewed shortly and a response made to the email address or phone number given. Please check your email, and open the email from [email protected] titled “Re: Your Service Request Form.” If you do not see the email in a few minutes, check your “junk mail” folder or “spam” folder. We make every effort to ensure that these emails are delivered. If you do not see the email in your inbox, please check your junk mail folder and add “[email protected]” to your White List or Safe Sender List. If you do not receive a confirmation email try submitting the form again. If you still don’t receive an email, then write to [email protected] explaining the problem. We will do our best to answer your request as soon as possible.
Using the input data directly lets the person see in real time if the form was filled in correctly. This is a feature available in many form building plugins. WordPress Contact Forms has a token system just for this purpose:
Your message was sent to our Support Team. You should receive a reply from a representative of our web site by the end of the next business day by email at {Email}. Occasionally we receive a very large number of messages, and your response may take a little longer. If this occurs, we appreciate your patience, and we assure you that you will receive a response. Thank you for taking the time to contact us. Have a great day, Ourwebsite.com Support Team
This email is checked regularly during business hours (9-5 EST). We’ll get back to you as soon as possible, usually within a few hours. Either John or Jay will respond to your email.
Until then, make sure to check out the following resources:
Frequently Asked Questions: www.ourwebsite.com/faqs/and
Try searching for your problem: www.ourwebsite.com/search/
Also check the Tutorials page: www.ourwebsite.com/tutorials/
You can decide to give something right away:
But it is better to send a link in the email notification as it ensures that the visitor will give you a working email address:
We have sent you an email with a link to the coupon requested.
Or maybe give certain results within the thank you page.
Here are a few other considerations:
WordPress Contact Forms and many other contact form plugins give you the choice to be creative with your thank you messages.
or Read more in the plugin’s page »
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